DBS Group Holdings Ltd. said its digital systems have recovered after an earlier disruption saw retail customers face difficulties performing banking and payment services through its apps and websites.
(Bloomberg) — DBS Group Holdings Ltd. said its digital systems have recovered after an earlier disruption saw retail customers face difficulties performing banking and payment services through its apps and websites.
DBS’ systems returned to normal within 45 minutes and most of its ATMs are also up and running, Southeast Asia’s biggest lender said in a statement on its Facebook page on Friday. It said about an hour and 20 minutes later that all its ATMs are working.
The disruption affected DBS’ digital, mobile and ATM services, the second incident in as many months that had already drawn criticism from the city-state’s regulator and apologies from its top executives.
In March, DBS’ digital banking services in Singapore were disrupted for about 10 hours, and the bank had to extend branch operations by two hours. In 2021, the bank suffered one of its worst digital disruptions in the past decade, and had to set aside extra regulatory capital.
During the most recent fallout in March, Singapore’s financial regulator pledged to take action, calling it “unacceptable. ”
–With assistance from Chanyaporn Chanjaroen.
(Updates with DBS updated statement in second paragraph.)
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