DBS Group Holdings Ltd. said its digital systems have recovered after an earlier disruption saw its retail customers face difficulties with its banking and payment services.
(Bloomberg) — DBS Group Holdings Ltd. said its digital systems have recovered after an earlier disruption saw its retail customers face difficulties with its banking and payment services.
DBS’ systems returned to normal within 45 minutes and most of its ATMs are also up and running, Southeast Asia’s biggest lender said in a statement on its Facebook page on Friday. The disruption affected DBS’ digital, mobile and ATM services, the second incident in as many months that had already drawn criticism from the city-state’s regulator and apologies from its top executives.
In March, DBS’ digital banking services in Singapore were disrupted for about 10 hours, and the bank had to extend branch operations by two hours. In 2021, the bank suffered one of its worst digital disruptions in the past decade, and had to set aside extra regulatory capital.
During the most recent fallout in March, Singapore’s financial regulator pledged to take action, calling it “unacceptable. ”
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